At Vaangio, customer satisfaction is our top priority. Our Refund Policy ensures a transparent process for handling refunds in cases where expectations are not met. Please review the terms below to understand your eligibility and the process for requesting a refund.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Incomplete Delivery: If your order is not delivered due to service-related issues.
• Incorrect Items: If the delivered items do not match your order details.
• Damaged or Expired Items: If the delivered products are damaged, expired, or compromised in quality.

2. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

• If you provide incorrect delivery information.
• If the order is canceled after the dispatch process has started.
• If the dissatisfaction arises due to subjective preferences (e.g., taste of food).

3. Refund Process

• To request a refund, contact our customer support team within 24 hours of receiving your order.
• Provide the order details, a brief description of the issue, and supporting evidence (e.g., photos of damaged items).
• Once the request is reviewed and approved, the refund will be processed.

4. Refund Timeline

Approved refunds will be processed as follows:

• Online Payments: Refunds will be credited to the original payment method within 7-10 business days.
• Cash on Delivery: Refunds will be issued via store credit or direct bank transfer within 7-10 business days.

5. Replacement Option

Instead of a refund, you may opt for a replacement if applicable. Replacements are subject to item availability and delivery feasibility.

6. Contact Us

For refund requests or inquiries, please contact:
Email: support@vaangio.com
 

We strive to resolve refund requests promptly and ensure a seamless experience for our customers. Thank you for choosing Vaangio.