At Vaangio, we understand that sometimes plans change. If you need to cancel an order, please review our cancellation policy below to ensure a smooth process.
Order Cancellation Before Dispatch: You can cancel your order at any time before it has been dispatched for delivery. If you wish to cancel, please contact our customer support team immediately. You will receive a full refund for your order if canceled before dispatch.
Order Cancellation After Dispatch: Once your order has been dispatched or is out for delivery, cancellations are not allowed. However, you may still be eligible for a partial refund in certain cases, subject to our Refund Policy.
In some cases, Vaangio reserves the right to cancel orders for reasons such as:
If we cancel your order, we will notify you as soon as possible. You will be fully refunded in case of such cancellations.
To cancel an order, please contact our Customer Support Team as soon as possible via email or phone:
Alternatively, you can cancel the order through your user account if the option is available on the platform.
If your cancellation is eligible for a refund, the amount will be processed within 5-7 business days. The refund will be issued to the original payment method, and you will receive an email notification once the refund is complete.
Certain items or services may not be eligible for cancellation or refund, including:
If there are any issues with the delivery (e.g., delayed, damaged, or wrong item delivered), please contact us immediately. We will resolve the issue by either replacing the item, providing a refund, or offering a discount for future orders, depending on the situation.
Thank you for choosing Vaangio. We are committed to providing you with a seamless and enjoyable experience. If you have any questions regarding cancellations, feel free to reach out to our customer support team.
